This statement describes the design approach for the current NORTHGUARD website preview from Freeman Medical. It is not a certification of accessibility or a claim that every page meets a particular standard.
1. Our approach
Accessibility is part of the NORTHGUARD experience we want to build: clear information, straightforward choices, and ways to navigate without relying on a single type of input or device.
We use the Web Content Accessibility Guidelines as a reference for designing and reviewing the site. WCAG 2.2 Level AA is a design target for further testing, not a claim of independently verified conformance.
2. Features in this preview
- A skip link to move past repeated navigation.
- Semantic headings and page landmarks to support orientation.
- Keyboard-operable links, buttons, menus, and FAQ disclosures.
- Visible focus indicators and labeled controls.
- Text alternatives for meaningful images.
- Responsive layouts for smaller screens and browser zoom.
- Reduced-motion support for visitors who request it through their device settings.
Interactive preview dialogs are designed to keep keyboard focus within the open dialog and return it to the initiating control when closed.
4. Review status and limitations
The site is still a preview. It has not completed an independent accessibility audit or comprehensive testing with every combination of browser and assistive technology. Additional testing with people who use assistive technology is part of preparing for a public service launch.
The sample member experience is not a functioning patient portal. Accessibility of a future booking, video, billing, or clinical records system will need to be assessed separately before that system is offered.
5. Accessibility feedback
A public accessibility contact is being finalized. Visit the contact page for the current status. This preview does not yet provide a monitored feedback inbox or a response-time commitment.
When a contact channel is available, useful feedback includes the page address, the task you were trying to complete, the difficulty you encountered, and—if you are comfortable sharing it—your browser or assistive technology. Please do not include medical records or other sensitive personal information in website feedback.
Freeman Medical is based in San Diego, California. A live service will need an accessible way to request help and alternatives when a digital feature does not work for someone.